This is a list of the commonly asked questions. Please feel free
to read through them carefully to get to know more about NileShop.net
. If after reading these questions and answers you still need to
know more, you can
contact us .
Why
should I register?
How
do I register?
Is
there a fee to register?
Do I
need a credit or debit card to register as buyer or wholesaler with
the Nile Shop?
What
do I do if I forget my password to log in to Nile Shop?
How
do I make changes to my Nile Shop account?
How can you offer such huge collection?
Is your online store updated?
How do I order?
How
long does it take for me to receive my order?
How can I pay?
Does
Nile Shop accept foreign currencies?
Is it safe to use my credit card for an online purchase?
What
is the relationship between NileShop.net and 2checkout.com?
How
long does it take for me to get a confirmation email saying the
payment has been received?
How
can I purchase by wire transfer?
Who
can pay with check?
How
does check acceptance work?
How
do you process your orders?
What
about shipping?
How
can I track my orders?
What
if I want to return something?
What Information do you collect and how do you use it?
I
need help finding a suitable gift?
Why should I register?
[Top]
Registered buyer has access to very helpful information including your
own personalized account where you can check on your present and past
orders. You are able to verify the authenticity of confirmation
emails, it allows Nile Shop to verify your address information to
ensure that your order will deliver to the proper address.
How do I register?
[Top]
Just click on
the registration link on any page and follow the steps to complete the
registration process.
Is there a fee to register?
[Top]
No, there is no registration fee.
Do I need a credit or debit
card to register as buyer or wholesaler with the Nile Shop?
[Top]
No,
we only need your name, mailing address, email address and phone
number for you to register.
What do I do if I
forget my password to log in to NileShop.net site?
[Top]
After one
unsuccessful attempt to sign in, you will be presented with the
opportunity to request a copy of your password to be sent to your
email address.
How do I make changes to my Nile
Shop account?
[Top]
To make any
necessary changes or corrections to your information, please login and
go to my account.
How can you offer
such huge collection?
[Top]
Nile
Shop has its own factories in which we search for the newest to
produce. We pay a great attention to what our customers need and like.
We always give a close eye on our craftsmen during the process of
production. All of this to make sure that our products match all our
customers’ tastes and are always available to you on our website to
take all of your orders 24 hours a day, 7 days a week, 365 days a
year; securely and accurately.
Is your online store updated?
[Top]
We
at Nile Shop believe that we can only succeed if we offer best quality
products at the best prices. Therefore, we are always doing every
effort to add new products to offer our customers and to workout the
lowest prices.
How do I order?
[Top]
Shopping at Nile Shop is a 5-step easy process:
1- Browse through our comprehensive online store, and review product
description to meet your requirements.
2- Choose the product or products you like and add them to your
shopping cart.
3- When you’ve finished shopping, click on CHECKOUT and give us your
contact information and shipping address.
4- Register with Nile Shop
5- Pay with your credit card (Visa, MasterCard, American Express,
Discover / Novus, Diners Club and JCB are accepted) to complete your
checkout and process your order.
How long
does it take for me to receive my order?
[Top]
We
usually ship the orders in the next working day via Aramex Express
Mail delivery generally take 4 - 6 business days to arrive once we
receive your payment Business days do not include weekends or
holidays.
How can I pay?
[Top]
In
Nile Shop we do our best to ease it for you. On Nile Shop you can pay
in several ways:
1. Online credit cards.
2.
Western Union money orders
3. Wire transfer.
Does Nile Shop
accept foreign currencies?
[Top]
Yes,
Nile Shop accepts all major foreign currencies.
Is it safe to use my credit card for an online purchase?
[Top]
2CheckOut is the authorized online retailer for our products.
2CheckOut will ask customers to supply various personal data when
placing an order, such as name and address, credit-card information,
and e-mail address.
Rest assured that shopping at Nile Shop with 2CheckOut as our online
retailer is safe!
When making your purchase, you are protected by Secure Socket Layer (SSL)
technology, utilized by most popular browsers, including Netscape and
Microsoft Explorer. You can safely enter your credit card number via
2CheckOut secure server, which encrypts all submitted information.
What is the relationship between Nile Shop.net and 2checkout.com?
[Top]
2checkout.com provides Nile Shop with the secure payment gateway that
allows Nile Shop to accept credit cards directly to Nile Shop’s
merchant account without transaction fees.
How long
does it take for me to get a confirmation email saying the payment
has been received?
[Top]
If
the payment was approved immediately, a confirmation email will be
sent to you within minutes. However, sometimes it is necessary for us
to get additional information from you before we can process your
transaction. In these cases, your confirmation email will be delayed
until we get the necessary information.
How can I purchase by
wire transfer?
[Top]
Nile
Shop intends your comfort, so we accept wire transfer payment. We
offer you the wire transfer payment in 3 types:
1. from your bank to ours.
2. by Western Union.
Who can pay with check?
[Top]
Anyone, with a personal or business bank account.
How does check acceptance
work?
[Top]
If
the buyer pays by check then we receive a notification that a sale
went through. We are however notified that you should not process the
sale further until the check clears. Checks take about 10 business
days to clear. Once the check clears we and the buyer will be
notified. If the check fails to clear, both parties will also be
notified.
How do you process your
orders?
[Top]
Nile
Shop, accepts online credit card payments and uses 2CheckOut for our
online order processing. The cards accepted by 2CheckOut are Visa,
MasterCard, American Express, Discover/Novus, Diners Club and JCB.
2CheckOut, as our authorized online retailer, takes your online orders
24 hours a day, 7 days a week, 365 days a year; securely and
accurately. When your order is submitted, you will receive an
immediate order confirmation from 2CheckOut, including all details of
your order and the order number for future reference. 2CheckOut will
also send us an email with all details of your order. Once we receive
an order email from 2CheckOut, we contact you by email, confirming the
order and notifying you with the expected time of shipping (for
impersonalized items, it takes from 4-7 business days, while
personalized items may take up to 8 days).
What about shipping?
[Top]
Nile
Shop can ship your order to any destination worldwide. We use ARAMEX
for our merchandise shipping. During checkout, a shipping and handling
fee will be added to your subtotal price for all items in your
shopping cart. This means if you order one item or several items. When
Nile Shop delivers the order to ARAMEX, it sends a shipping
confirmation email to the customer with the AIRWAY BILL. ARAMEX takes
from 4 - 6 days for delivery.
How can I track my orders?
[Top]
You
can track your orders on Nile Shop just by logging in. Also, you
can track your order anytime online at ARAMEX by entering your AIRWAY
BILL.
What if I want to return
something?
[Top]
Our
products are top quality merchandise that are hand-picked, but we
understand that sometimes we just can not please all our customers and
some customers are just not satisfied with a product after receiving
it. You can return any product for any reason for a refund/replacement
within 10 days of receipt. After 10 days, no returns will be accepted,
and no replacements or refunds will be allowed.
Returned items must be in original unused mint condition, in the
original packaging.
We will notify you via e-mail of your refund once we have received and
processed the returned item. You can expect a refund in the same form
of payment originally used for purchase within 10 to 15 business days
of our receiving your return.
What
Information do you collect and how do you use it?
[Top]
When
you place an order or sign-up for our mailing list, we ask you to
provide information including your name, postal address, telephone
number, e-mail address and, in the case of product orders, credit card
number. Except to verify credit card information to complete your
order, we do not use or release any credit card or financial
information for any purpose.
We
use your personal information for two primary purposes:
•To process your order and know where to send your product(s) to and
how to contact you if necessary. Your name, shipping address,
telephone number and e-mail address will be passed-on to our couriers
in order to ship the items directly to you. We will only provide those
companies the information they need to deliver the service, and they
are prohibited from using that information for any other purpose.
• Only with your prior consent, to alert you to product upgrades,
special offers, updated information and other new services from Nile
Shop.
Nile Shop WILL disclose your personal information, WITHOUT NOTICE,
ONLY if required to do so by law or in the good faith belief that such
action is necessary to: (a) conform to the edicts of the law; (b)
protect and defend the rights or property of Nile Shop, and, (c) act
in urgent circumstances to protect the personal safety of users of
Nile Shop, its Web site, or the public.
Please be assured that none of the personal information you provide
us, including your e-mail address, will be shared with anyone except
as described above, unless we have your prior knowledge and consent.
I need help finding a
suitable gift.
[Top]
All
you have to do is email our Gift Assistant. Include your name, your
shipping Zip code, the product name and a brief description if
available. We will get back to you within 24 hours.
contact us
